Frequently Asked Questions
Everything you need to know about bringing Burdens quality into your home.
What is the typical shipping timeframe for furniture items?
Standard furniture orders are processed within 3-5 business days. Depending on your location, delivery typically takes between 7 to 14 business days via our specialized white-glove carriers.
Do you offer international shipping?
Currently, Burdens ships exclusively within the continental United States and Canada to ensure our high standards for item handling and transit safety are maintained.
What is your return policy for home decor?
We offer a 30-day return window for most home decor items. Products must be in their original packaging and unused condition to qualify for a full refund, excluding shipping costs.
How can I track the status of my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to our logistics portal where you can monitor your shipment in real-time.
Are your wood products sustainably sourced?
Yes, at Burdens, we prioritize sustainability. 90% of our wooden furniture is crafted from FSC-certified timber or reclaimed materials to minimize our environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm for qualifying purchases.